Data Deletion Instructions

Last updated: December 2024

At Periscale, we respect your right to control your personal data. This guide explains how you can request the deletion of your data from our platform. We comply with data protection regulations and ensure a transparent process for data deletion requests.

1. What Data Can Be Deleted

You can request deletion of the following types of data:

Account Data

  • Personal profile information
  • Login credentials and authentication data
  • Payment and billing information
  • Account preferences and settings
  • Usage history and activity logs

Social Media Integration Data

  • Connected platform credentials
  • Platform access tokens and permissions
  • Imported social media content
  • Cross-platform posting history
  • Platform-specific settings

AI-Generated Content

  • Generated posts and captions
  • Custom posters and visual content
  • Product promotional materials
  • Content generation history
  • AI customization preferences

Automation Data

  • Scheduled posts and queues
  • Automation rules and triggers
  • Posting calendar data
  • Time zone preferences
  • Automation logs and history

Analytics and Insights

  • Performance metrics and reports
  • Customer segmentation data
  • Engagement analysis results
  • Custom analytics configurations
  • Historical trend data

2. Deletion Process

To request data deletion, please follow these steps:

  1. Email our Data Protection Officer at admin@periscale.app
  2. Include subject line: "Data Deletion Request"
  3. Provide your account email and user ID (if known)
  4. Specify which data categories to delete (or request full account deletion)
  5. Include any relevant time periods
  6. Attach any supporting documentation if necessary

3. Timeframe and Confirmation

After receiving your request:

  • We will acknowledge your request within 24 hours
  • Data deletion will be completed within 30 days
  • You will receive email confirmation once deletion is complete
  • A deletion certificate can be provided upon request

4. Data Retention Requirements

Please note that certain data may need to be retained for:

  • Legal compliance and regulatory requirements
  • Financial record-keeping obligations
  • Fraud prevention and security purposes
  • Backup and recovery systems (max 60 days)

5. Need Help?

If you need assistance with the data deletion process or have any questions, please contact our support team: